CLICK ON THE MAP FOR FULL DETAILS OF MY CHALBOARD WRITING SERVICES

CLICK ON THE MAP FOR FULL DETAILS OF MY CHALBOARD WRITING SERVICES
CLICK ON THE MAP ABOVE TO SEE FULL DETAILS OF THE CHALKBOARD WRITING AND ILLUSTRATION SERVICES

Sunday, 18 February 2007

Customer Focus: New Traffic

EXTEND A WARM WELCOME TO YOUR PUB WITH A SIMPLE EXERCISE

....When aiming to increase traffic at your venue it is helpful to imagine the Customer POV. Following are the kinds of questions that will be imagined during the initial phase of their visit

*Is the exterior attractive? What sets it apart from other venues in the area?

*Is there an indication of Family Policy?

*Is food served? Homecooked? Simply Bar Snacks?

*Am I enticed to enter?

*How does the interior compare to the claims made outside?

*Where is the bar? Do I find a table first? What is the System here?

*How do I get the attention of the Bar Staff? Will they acknowledge my presence?

*Do they serve my favourite drink? If not, then what do they serve?

*What will the food be like?

*Where do I order? Do I order drinks at the same time or separately?

*How do I avoid looking stupid?

Remember that a customer Needs to feel comfortable. Ensure the customer journey is as stress free and as enjoyable as possible.

Remember - communication, communication, communication!





email adrianpatrickart@hotmail.co.uk

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